We have some exciting new job vacancies available here at Mailspeed marine office, some are strictly Mailspeed and some are more diverse as part of the larger retail division of The Friday-ad group these are well worth a look.
Key account manager- You’ll be working in partnership with our customer service team and Operations manager to truly pamper our best customers. Any order above a certain value will be your responsibility to follow up and get service feedback for as well as incoming quote requests (don’t worry, for the really technical quotes, we have expert back up too). You’ll contact our trade account customers regularly to show them we are going the extra mile for them, making their life easier. You’ll also be recontacting our best customers on a regular basis to find out how much more business we could do with them. You’ll be working 5 days a week on a rota Monday to Saturday, between the hours of 8am and 6pm, including some Bank Holidays. Occasional attendance to retail events/exhibitions might be required (incl. overnight stays /Sunday /Bank holiday work). ). You need to have proven customer service experience for at least 12 months for that role, excellent telephone manners and a hand on attitude. Most importantly, you’ll be passionate about caring for your customers, delivering a top level of service way above their expectations. Knowledge of the marine equipment/ equestrian equipment market a bonus for that role.
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New business executive (telesales)- Marine industry- You’ll be working on developing new business relationships with trade account customers. Your playing field? Local Marina, sailing holiday companies, professional crew teams,....You need to be self motivated and extremely driven to grow your own revenue stream . You’ll also be committed to create long term relationships with new customers. For this role, you must have in depth knowledge of chandlery . You’ll most probably be a keen sailor with your own network of contacts to bring to the business. Sales track record a bonus but not essential as we can provide all the relevant training to the right person. You’ll be working 5 days a week on a rota Monday to Friday, between the hours of 9am and 5pm. Occasional attendance to retail events/exhibitions might be required (incl. overnight stays /Sunday /Bank holiday work).
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Senior Customer service- you’ll be working in partnership with our existing senior customer service agent so you can cover for each other and provide support to the team. Main duties include answering customer enquiries , taking customer orders over the phone, taking and resolving escalated calls, proceeding refunds and returns, buddying up with new recruits and admin tasks such as weekly activity reporting and devising weekly rota /holiday calendar/attendance. You’ll be working 5 days a week on a rota Monday to Saturday, between the hours of 8am and 6pm, including some Bank Holidays. Occasional attendance to retail events/exhibitions might be required (incl. overnight stays /Sunday /Bank holiday work). You need to have proven customer service experience for at least 12 months for that role, excellent telephone manners and a hand on attitude. Knowledge of the marine equipment/ equestrian equipment market a bonus for that role.
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For all positions above, perks include a nice discount on all our retail goods, 25 days holidays and the chance to grow with this young division of Friday-Ad. We are located near Gatwick airport, 10 minutes off M23 in a semi- rural location so you’ll need your own transport.
Interested or know someone who might be?
Get in touch now:
laure.moyle@friday-ad.co.uk
Send me a cv and a short letter explaining why you believe you are the right person for this role.
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