NewMailspeed Marine website, more helpful for customers

Mailspeed Marine are today launching a new version of their website – www.mailspeedmarine.com - with the aim of making online shopping even easier and quicker.

Taking feedback from their customers and internal team, Mailspeed Marine has introduced a number of new features and functions so that customers can quickly find and order the right products including:

Bigger and clearer images of the items – When the customer browses the products they will now make it much easier to see details, colours etc.

A handy video icon – Many of the products now have demonstration videos, which can be accessed by a new highly visible icon. These show a quick video clip of the product in action, enabling customers to check in a matter of minutes if the product is right for them.

New FAQ section – If the customer needs some advice or has a question about something, there is an improved ‘online help’ section, packed with common questions collected from previous customers. Mailspeed Marine has established that this should answer 8 out 10 questions, again making buying online quicker and simpler.

Clearer checkout with improved delivery options – When they are ready to pay for their purchases, customers will find a clearer checkout for faster confirmation and purchasing.

Laure Moyle, retail director for Mailspeed Marine, said: “Customers use our facilities on a day-to-day basis. They know what they want and need from it.

“They often come up with the most simple and essential improvement suggestions. You only have to listen and give them easy ways to interact with you.

“We listen, we ask questions and read all feedback sent to us very carefully. That way we make sure we prioritise improvements most important to you.

“What we want is to make their shopping experience as quick and easy as possible, so they can spend more time on the water, enjoying their hobby or their passion.”

Mailspeedmarine.com set out to break the mould earlier this year by offering free shipping on orders from £50 and free returns on all clothing and footwear as standard.

Mailspeedmarine.com has thousands of marine products for sale online and ships to mail order customers across the globe.

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For more information about Mailspeed Marine please contact Laure Moyle, retail director, on 01342 710622 or email laure.moyle@friday-ad.co.uk